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About Us If you have any enquiries or need to reach us, e-mail sales@baxtersjewellers.com to contact us, alternatively, you can telephone me, John Baxter, either on my landline 01294 469241 or my mobile 07434 041744 national daytime rates apply within the UK (Overseas +44 1294 469241 or +44 7434 041744) during office hours (9am - 5:30pm GMT) or write to us at:

Baxters Jewellers, PO Box 8631, Saltcoats, Ayrshire, KA21 5YF, Scotland, UK. VAT registered: 293 487 808.

We take our customer service very seriously and any complaints will be acknowledged within 5 working days when we will also advise on a likely timescale for resolving the dispute. We will handle all complaints fairly, in confidence, and will keep you informed on the progress.

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. We accept paypal & credit/debit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.

We use WorldPay and paypal as our payment processing companies so all credit card details are encrypted over a secure connection. Aternatively, we would be happy to take your order over the phone on +44 (0)1294 469241 or on my mobile 07434 041744. If you are calling out with the UK, please be aware of any time differences! Our shop is open between the hours of 9.00am and 5.30pm (GMT).

Shipping And Handling All UK orders are POSTAGE FREE. All overseas orders are subject to a flat £9.80 postage fee. There are no handling fees.

Delivery Schedule We will process your order right away. We will normally send in-stock items to you within 7 business days. Certain distinct items are hand made to order and may take up to 28 days for delivery. Gold items of 14ct and above may require an additional period. Please contact us for delivery date confirmation. International orders are generally despatched within 7 business days, and again are subject to the above conditions regarding hand made items.

In the event of delayed orders, you will be promptly notified.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or within the European Economic Community, 20% VAT is added. All orders outside the European Economic Community are VAT free

Credit Card Security All orders are received over a secure SSL encrypted connection. No personal details are kept on the public server unencrypted at any time. You will notice the padlock symbol within the status bar at the bottom of the window and also the https address prefix.

Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee on return of goods. Your statutory rights are not affected.

In addition, under the new European Directive on distance selling which is incorporated into the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days, starting the day after you receive the goods, without giving a reason. However this cancellation period does not apply to body piercing products including pierced earrings
   Your right to cancel   
   Your right to cancel an order for goods starts the moment you place     
   your order and ends 14 days from the day you receive your goods. If     
   your order consists of multiple goods, the 14 day period runs from when 
   you get the last of the batch. This 14 day period is the time you have   
   to decide whether to cancel, you then have a further 14 days to         
   actually send the goods back.                                           
   Your right to a refund   
   You should get a refund within 14 days of either the trader getting the 
   goods back, or you providing evidence of having returned the goods (for 
   example, a proof of postage receipt from the post office), whichever is 
   the sooner. A deduction can be made if the value of the goods has been   
   reduced as a result of you handling the goods more than was necessary.   
   The extent to which you can handle the goods is the same as it would be 
   if you were assessing them in a shop.                                   
   Refunding the cost of delivery 
   The trader has to refund the basic delivery cost of getting the goods   
   to you in the first place, so if you opted for enhanced service e.g.     
   guaranteed next day, it only has to refund the basic cost.               
   There are some circumstances where the Consumer Contracts Regulations   
   won’t give you a right to cancel. These include, CDs, DVDs or software   
   if you've broken the seal on the wrapping, perishable items and         
   tailor-made or personalised items. Also included are goods that have     
   been mixed inseparably with other items after delivery. 

Privacy Policy Privicy Policy:

We are committed to protecting your privacy and all information (e.g.: your name, email address, payment address and details) is collected solely by Baxters and no third parties. Your information is held on secure servers. Baxters complies totally with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential.Baxters do not disclose buyers information to any third parties or store any information for purposes outside the ordering
and sales process. We do not collect any personal information from users other than information that is knowingly and voluntarily given during the ordering process or via any email correspondence with us.World pay a global payment gateway,who are under a strict obligation to keep your information private, handle our credit card transactions. The information they receive is required to verify and authorise your payment card. We do not send unsolicited e-mails,however on occassion we may send details of special offers or new product information. You can opt out of this during the ordering process.

All personal details are encrypted using SSL security and transmitted to ourselves securely. We use cookies to operate our online shop and collect tracking statistics and target marketing from us. By using this website you consent to the use of cookies for the said purposes. Please ensure you have cookies enabled in your browser or you will not be able to complete a purchase. If you have any queries or concerns over privacy please email us at privacy@baxtersjewellers.com

Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Returns Policy:

Your rights to return goods are protected under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

You are entitled to cancel your order and return the goods within 14 days for a full cash refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. You are responsible for the cost and risk of loss or damage when returning the goods, unless faulty, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Please notify us of faulty goods as soon as you can after the goods have been received and inspect any package thoroughly before signing for it. If the  carton has been damaged during shipping keep the original package and promptly contact the shipping company for a damage inspection report and request that carrier returns the merchandise. Should you need to return any goods yourself it is important you wrap the package securely as it is necessary we receive the goods back in saleable condition or it may not be possible to offer you a refund for goods received back in a damaged condition. These terms apply to your order.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.