Customer Service
* * * DURING BUSY PERIODS THERE MAY BE A DELAY IN DISPLAYING YOUR CONFIRMATION, THIS DOES NOT MEAN YOUR ORDER HAS NOT BEEN ACCEPTED. YOU WILL RECIEVE CONFIRMATION BY EMAIL * * *If you have any complaints or need to reach us, click HERE to contact us. Alternatively, you can telephone me, John Baxter, on 01294 469241 national daytime rates apply within the UK (Overseas +44 1294 469241) during office hours (9am - 5:30pm GMT) or write to us at Baxters Jewellers, PO Box 8631, Saltcoats, Ayrshire, KA21 5YF, Scotland, UK. VAT registered: 293 487 808.We take our customer service very seriously and any complaints will be acknowledged within 5 working days when we will also advise on a likely timescale for resolving the dispute. We will handle all complaints fairly, in confidence, and will keep you informed on the progress.
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Making a Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.We accept credit/debit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency. For your convenience we have added a currency converter link next to the item price which allows you to convert the UK Sterling price into your own currency.All credit card details are encrypted over a secure connection. Aternatively, we would be happy to take your order over the phone on +44 (0)1294 469241. If you are calling outwith the UK, please be aware of any time differences! Our shop is open between the hours of 9.00am and 5.00pm (GMT).
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Shipping and Handling
All UK orders are subject to a flat £2.95 (+ VAT) postage fee. All overseas orders are subject to a flat £6.50 postage fee. There are no handling fees.
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Delivery Schedule
We will process your order right away. We will normally send in-stock items to you within 7 business days. Certain distinct items are hand made to order and may take up to 28 days for delivery. Gold items of 14ct and above may require an additional period. Please contact us for delivery date confirmation. International orders are generally despatched within 7 business days, and again are subject to the above conditions regarding hand made items.In the event of delayed orders, you will be promptly notified.
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Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
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Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button during the ordering process for this type of order.
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Credit Card Security
All orders are received over a secure SSL encrypted connection. No personal details are kept on the public server unencrypted at any time. You will notice the padlock symbol within the status bar at the bottom of the window and also the https address prefix.
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Guarantee / Cancellation
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee on return of goods. Your statutory rights are not affected.In addition, under the new European Directive on distance selling which is incorporated into the UK Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 7 working days, starting the day after you receive the goods, without giving a reason. You may have to pay the cost of returning the goods. If you decide to cancel your order we will return your money within 30 days of cancellation. However this cancellation period does not apply to body piercing products including pierced earrings.
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Privacy Policy
We are committed to protecting your privacy and all information is collected solely by Baxters and no third parties. Baxters do not disclose buyers information to any third parties or store any information for purposes outside the ordering and sales process. We do not collect any personal information from users other than information that is knowingly and voluntarily given during the ordering process or via any email correspondence with us. We do not send unsolicited e-mails, however on occassion we may send details of special offers or new product information. You can opt out of this during the ordering process.All personal details are encrypted using SSL security and transmitted to ourselves securely. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. If you have any queries or concerns over privacy please email us at privacy@baxtersjewellers.com
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Returns Policy
Insert your returns policy here. To understand your obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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